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Terms & Conditions

Terms & Conditions

Welcome to Urban Kalakari. By accessing or using our website, placing an order, or purchasing our products, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website.


1. General

Urban Kalakari is a lifestyle brand focused on giving a fresh identity to iconic Indian essentials by blending creativity, modern design, personalization, and bold aesthetics. While we may currently offer products such as copper bottles, our offerings may expand across various categories over time.

By using this website, you confirm that you are legally capable of entering into binding agreements under applicable laws.

Urban Kalakari reserves the right to update, modify, introduce, or discontinue products, services, categories, website features, and these Terms & Conditions at any time without prior notice.


2. Products & Product Information

Urban Kalakari offers products across different categories that may include personalized, designed, handcrafted, printed, lifestyle, and utility products.

We strive to display product images, colors, designs, descriptions, and specifications as accurately as possible. However:

• Actual product colors may vary slightly due to device screens, photography, lighting conditions, and display settings.

• Certain products may have slight variations in texture, finish, print placement, or appearance.

• Product images are intended for representation purposes only.

As our product catalog evolves, product availability, pricing, and specifications may change without prior notice.


3. Pricing & Payments

  • All prices displayed on the website are in Indian Rupees (INR).
  • Prices may be updated or changed without prior notice.
  • Applicable shipping fees may be added during checkout where applicable.
  • Payments must be completed through the approved payment methods available on the website.

Urban Kalakari reserves the right to cancel any order due to payment issues, pricing errors, or suspected fraudulent activity.


4. Orders & Acceptance

Placing an order on our website does not guarantee acceptance of that order.

We reserve the right to:

  • Accept or reject any order
  • Limit product quantities
  • Cancel orders due to stock unavailability
  • Cancel orders for pricing inaccuracies or technical errors

In the event of cancellation after payment, eligible refunds will be processed accordingly.


5. Customization & Personalized Orders

For customized or personalized products:

  • Customers are responsible for reviewing submitted text, names, designs, or customization details before placing an order.
  • Once production has started, customization requests cannot be changed.
  • Customized or personalized products may not be eligible for return or exchange.

6. Shipping & Delivery

Delivery timelines provided on the website are estimated and may vary due to:

  • Location
  • Courier delays
  • Weather conditions
  • Operational issues
  • Public holidays or unforeseen circumstances

Urban Kalakari is not liable for delays caused by third-party logistics partners.


7. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are governed by our Return Policy.

Customers should contact us within the specified timeframe if:

  • The product received is damaged
  • The wrong product was delivered

Products must be unused and in their original condition wherever applicable.

Customized or personalized products may not be eligible for return except in cases of incorrect product delivery.

Refunds will only be initiated in cases where an order is cancelled due to technical errors, unforeseen circumstances beyond our control, or product stock unavailability.

Once an order has been shipped, it cannot be cancelled. Urban Kalakari does not offer exchanges or returns except for the circumstances mentioned above.


8. Intellectual Property

All content on this website including:

  • Logos
  • Product designs
  • Artwork
  • Images
  • Graphics
  • Text
  • Branding elements

is the property of Urban Kalakari and is intended solely for the use of Urban Kalakari and its customers.

Unauthorized copying, reproduction, modification, distribution, or use of any content, designs, or materials from this website without prior written permission from Urban Kalakari is prohibited.


9. User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Upload harmful content or malicious code
  • Attempt unauthorized access to systems
  • Engage in fraudulent activities
  • Misuse website content
  • Copy of any design, logo, artwork, graphic, images, product design for personal or commercial use without permission

10. Limitation of Liability

Urban Kalakari shall not be liable for any indirect, incidental, consequential, or special damages arising from:

  • Use of the website
  • Product usage
  • Website interruptions
  • Technical issues
  • Delayed deliveries

Our liability shall not exceed the amount paid for the purchased product.


11. External Links

The website may contain links to third-party websites or services. Urban Kalakari does not control and is not responsible for the content, policies, or practices of such websites.


12. Contact Us

For questions regarding these Terms & Conditions, please contact us:

Urban Kalakari

Email: support@urban-kalakari.com

Phone: +91 7049092331

Address: Eden, Godrej Garden City, Ahmedabad, Gujarat- 382470